Hotel Oriental Express Osaka Shinsaibashi

I liked the location. It wasn't too far from the fun experiences that Osaka offered, plus it was close to a subway station, which made going around super easy. The hotel offered free coffee, tea & soup until 10pm.

The size of the room and bathroom felt very tight, but we still managed. Another thing I did not like was the amount of noise coming from other guests and cleaning staff in the hotel. So loud.

Comfortable room, really nice reception Staff, very good breakfast including different items every day, freshly cooked. I also liked the location walking distance to markets and lively neighborhoods. Absolutely nothing to complain about.

Great location

No closet to store luggage or hang clothes. Bathroom sink is tiny.

Location and quiet

The breakfast did not include many gluten free options

The location was great! There was a lot of great places to eat around the hotel, and lots of conbini stores to grab food and drinks. The staff was super friendly and helpful. When my luggage arrived damaged, they were so helpful in getting me some sort of compensation. Check in and out was very easy. The hotel was well kept and looks very modern.

The room was a bit small for the price. Our beds were way too close together. One thing they should have done is on the booking site disclose that there is an infrastructure fee charge AT check in. I had a nice surprise that as I was checking in, they asked to pay a $40 infrastructure fee.

We loved that place so much! It was near everything, shopping center, Dotonbori, the metro station, there’s a lot to see and to eat as well. They have a great breakfast selection!! We loved the buffet, unlimited drinks (cold or hot), there are ramen that is available that you can take up to your room.

The bathroom was smaller than what we had in tokyo

Location is excellent. Within the Shinsaibashi shopping area and close by the train station. Food and convenience stores are easily accessible. Also liked the space open to guests to have own meals and the free flow of beverage all day.

The location is very nice, just 10 min away to the subway. There are different convenient stores close by. The staff members are very friendly. there is free vending machine for the beverages and also during the evening there will be free snacks.

The room and the toilet are smaller compared to the picture showing on the website. The drying machine is way too expensive and it does not really dry all the cloth within 20min

Location is good

The air conditioning in our room was not working properly. While your staff did make an effort to fix it. The cooling remained insufficient,making the room uncomfortably warm. And it made it impossible for us to rest properly. We had no choice but to check out a day earlier and find another hotel to stay. Its very disappointing that we had to experience this during our short vacation.

location - right in the middle of the busy shopping street! very accessible to the train and several restaurants all over the area.

Location

Staff spoke limited English, luggage shipping was more expensive than my other hotels, my room was very small, old carpet and ac vents needed some cleaning

Perfect location close to metro lines and dotonbori.

The AC was not clean and a lot of dust entered our room. And the AC was required.

Location primarily but also the room though small but functional. Breakfast was good. The hotel provides free coffee, tea, soup etc and that was a bonus too.

I kind of liked everything

The location was very good

The only negative is that the bathroom is very small and the sink is one of the smallest I have seen in a hotel

The staff is fantastic and helped us a lot. The room was great, albeit small. It was quiet, comfortable, and we slept well. The breakfasts were very good with a wide variety of food.

A bit more room to empty bags and put away clothes would be great, but we managed fine.

The location was great. In proximity to lots of shopping

The property upon first glance was nice and staff were friendly. Our first night we found a cockroach and spent most of the night trying to find it after it crawled down from the wall. We then killed another one in the morning. They offered us a new room and we spent an hour moving all of our stuff. We were told that no discount would be given for the room, even though there were literal pests.... I don't think I've ever been in a hotel that wouldn't give you some kind of discount on the room. All we were given was a day of breakfast at the hotel for free, which was sub par at best. The rooms are small and the bathroom even smaller. Could barely blow dry my hair because my hands hit the ceiling of the small bathroom.Definitely would not stay here again due to the lack of customer service, small rooms and general lack of cleanliness of the hotel.

Clear with good location

Already requested wheelchair access. The bathroom got step.

The hotel has a very good placement. The staff was kind.

The rooms were not as clean as we’ve come to expect from hotels in Japan. Som of the interior looks dated and worn. There was a distinct sewer smell coming from the bathroom, however this smell seemed to be an issue in the neighbourhood in general. All in all, would probably not stay again.

Loved that they make up the room everyday, nice breakfast and well located hotel.

the price of the hotel is not proper, the price of my order is very high, but the day when I would be check in, it has the much lower price than my order, and the lobby staff’s English is very bad, so that made me feel not very comfortable.